Privacy policy

Privacy Policy

Last Updated: January 11, 2026

1. INTRODUCTION

This Privacy Policy describes how petcharged.com ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website https://petcharged.com (the "Site").

Company Information:

  • Address: 30 N GOULD ST STE R SHERIDAN WY 82801, UNITED STATES

  • Email: info@petcharged.com

  • Phone: +1 (307) 269-6640

2. INFORMATION WE COLLECT

When you visit our Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

Device Information includes:

  • Web browser type and version

  • IP address

  • Time zone setting

  • Operating system

  • Device type (mobile, tablet, desktop)

  • Screen resolution

Order Information includes:

  • Name

  • Billing address

  • Shipping address

  • Payment information (processed securely through Stripe)

  • Email address

  • Phone number

Usage Information includes:

  • Pages visited on our Site

  • Time spent on pages

  • Click patterns

  • Referring websites

  • Search terms used to find our Site

3. HOW WE USE YOUR INFORMATION

We use the information we collect from you to:

Fulfill Orders:

  • Process your transactions

  • Arrange for shipping and delivery

  • Send you order confirmations and shipping updates

  • Handle returns and exchanges

Communicate with You:

  • Respond to customer service inquiries

  • Send you marketing communications (with your consent)

  • Provide updates about our products and services

  • Send administrative information about your account

Improve Our Services:

  • Analyze website usage and performance

  • Understand customer preferences

  • Develop new products and services

  • Optimize our website functionality

Legal Compliance:

  • Comply with applicable laws and regulations

  • Respond to legal requests and prevent fraud

  • Protect our rights and the rights of others

4. SHARING YOUR INFORMATION

We share your personal information with third parties to help us use your information as described above. For example:

Service Providers:

  • Shopify: Our e-commerce platform that hosts our online store

  • Stripe: Our payment processor for secure transaction processing

  • Shipping Partners: Carriers who deliver your orders

  • Email Service Providers: For sending marketing communications and order updates

Legal Requirements:
We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

5. BEHAVIORAL ADVERTISING

We use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by:

  • Visiting the Digital Advertising Alliance's opt-out portal

  • Adjusting your device's advertising settings

  • Unsubscribing from our marketing emails

6. YOUR RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

Right to Access: You can request access to the personal information we hold about you.

Right to Rectification: You can request that we correct any inaccurate personal information.

Right to Erasure: You can request that we delete your personal information in certain circumstances.

Right to Restrict Processing: You can request that we limit how we use your personal information.

Right to Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

Right to Object: You can object to our processing of your personal information in certain circumstances.

Right to Withdraw Consent: If we process your information based on consent, you can withdraw that consent at any time.

To exercise these rights, please contact us at info@petcharged.com

7. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

Order Information: Retained for 7 years for tax and accounting purposes
Marketing Information: Retained until you unsubscribe or request deletion
Website Analytics: Retained for 26 months

8. SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Security Measures Include:

  • SSL encryption for data transmission

  • Secure payment processing through Stripe

  • Regular security updates and monitoring

  • Access controls and authentication procedures

9. COOKIES

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the website to function properly

  • Performance Cookies: Help us understand how visitors use our website

  • Functionality Cookies: Remember your preferences and settings

  • Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.

10. THIRD-PARTY LINKS

Our Site may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. CHILDREN'S PRIVACY

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately.

12. INTERNATIONAL TRANSFERS

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable privacy laws.

13. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: You can request information about the categories and specific pieces of personal information we collect.

Right to Delete: You can request that we delete your personal information.

Right to Opt-Out: You can opt out of the sale of your personal information (we do not sell personal information).

Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

14. EUROPEAN UNION PRIVACY RIGHTS

If you are a resident of the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing:

  • Contract performance for order fulfillment

  • Legitimate interests for marketing and website improvement

  • Consent for optional marketing communications

  • Legal obligations for record-keeping requirements

Data Protection Officer: For questions about data protection, contact us at info@petcharged.com

15. CONTACT INFORMATION

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: info@petcharged.com
Phone: +1 (307) 269-6640
Address: 30 N GOULD ST STE R SHERIDAN WY 82801, UNITED STATES

16. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed of updates.

Notification of Changes: We will notify you of any material changes by posting the new Privacy Policy on this page and, if appropriate, sending you an email notification.

17. MINORS

Our Site is not intended for individuals under the age of 18. If you are under 18, please do not use our Site or provide any personal information to us. If we learn that we have collected personal information from someone under 18, we will delete that information immediately.

18. DO NOT TRACK

Some web browsers incorporate a "Do Not Track" feature that signals to websites that you do not want to have your online activity tracked. Currently, our Site does not respond to Do Not Track signals.

19. NEVADA PRIVACY RIGHTS

If you are a Nevada resident, you have the right to opt out of the sale of your personal information. We do not sell personal information as defined under Nevada law.

20. CONSENT

By using our Site, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with our policies and practices, do not use our Site.

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