Shipping Policy

Shipping Policy

Who We Are

petcharged.com ("we," "us," or "our") operates the website https://petcharged.com/ (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Coverage

We exclusively ship to customers within the United States. All orders must be placed with a valid US shipping address.

Order Processing Time

  • Processing Time: All orders are processed within 0-2 business days, Monday to Friday (excluding weekends and holidays). You will receive an email confirmation when your order has been processed and shipped, including tracking information.

 

  • Order Cutoff Time: To qualify for same-day processing, orders must be placed by [e.g., 2:00 PM] Mountain Time (MT) on a business day. Any orders received after this deadline will be processed the following business day. 

    • Example: An order placed at 4:00 PM MT on a Friday will be processed on the following Monday.

 

  • No Shipping Days: Orders are not processed on weekends or public holidays.

Shipping Methods & Delivery Times

We offer reliable shipping options to ensure your pet accessories arrive safely and promptly:

Domestic USA Shipping

  • Standard Shipping: 2-4 business days

  • Processing Location: Ships directly from our US warehouses

  • Total fulfillment window (processing + Delivery Time) is 2 – 6 business days for most U.S. addresses.

Please note: Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, holidays, or customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. We offer FREE SHIPPING on all orders as indicated on our website.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can track your package through the provided tracking number on the carrier's website. Tracking information typically becomes active within 24 hours of shipment.

Shipping Carriers

We partner with reliable shipping carriers including:

  • USPS (United States Postal Service)

  • UPS (United Parcel Service)

  • FedEx

  • DHL (for international shipments)

The specific carrier will be determined based on your location and the most efficient delivery method for your order.

Shipping Restrictions

  • We do not ship to P.O. Boxes for certain oversized items

  • We do not ship to international destinations outside the United States

  • Some items may have specific shipping restrictions due to size or material composition

Delivery Issues

Lost or Damaged Packages

If your tracking shows no movement for 7 days or your parcel arrives damaged, contact us at info@petcharged.com within 48 hours of the last scan or delivery. We will arrange a replacement or refund as applicable.

Undelivered Packages

If a package is returned to us due to an incorrect address or delivery failure, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.

Holiday Shipping

During peak holiday seasons, processing and shipping times may be extended due to high order volumes. We recommend placing orders early to ensure timely delivery. Any significant delays will be communicated via email.

Order Cancellations

You may cancel an unshipped order by emailing info@petcharged.com within 12 hours of purchase. After shipment, please follow the standard return procedure.

Returns

Returns Policy: For detailed return instructions, please refer to our Return and Refund Policy.

Contact Us

For questions about your order or shipping, please contact our customer service team:

  • Email: info@petcharged.com

  • Phone: +13072696640

  • Address: 30 N GOULD ST STE R SHERIDAN WY 82801 UNITED STATES

  • Business Hours: Monday-Friday, 9 AM - 5 PM EST

This shipping policy is subject to change. Please check this page regularly for updates. Last updated: 07.28.2025

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