Payment Policy
Payment Policy
Petcharged
United States
info@petcharged.com
+1 (307) 269-6640
30 N GOULD ST STE R SHERIDAN WY 82801, UNITED STATES
January 11, 2026
PAYMENT OPTIONS
At Petcharged, we highly value your safety and convenience. We offer various payment methods that are not only easy to use but also strictly comply with United States legislation and e-commerce regulations.
Accepted Payment Methods
Credit and Debit Cards
We accept all major credit and debit cards through our secure Shopify Payments gateway:
· Visa - All Visa credit and debit cards accepted worldwide
· Mastercard - All Mastercard credit and debit cards accepted worldwide
· American Express - American Express credit cards accepted worldwide
· Discover - Discover credit cards accepted in the U.S. and select regions
· Diners Club International - Diners Club credit cards accepted worldwide
All card transactions are processed in real-time through Shopify Payments with full PCI-DSS compliance, 3-D Secure authentication support where applicable, and end-to-end SSL encryption for maximum security.
Digital Wallets
For your convenience, we support the following digital wallet payment methods:
- Shop Pay - Fast, secure one-click checkout that safely stores your payment and shipping information for future purchases
- Apple Pay - Fast, secure payments using Touch ID or Face ID on compatible Apple devices
- Google Pay - One-tap checkout for Android users with stored Google account payment information
- PayPal - Secure online payments allowing you to pay with your PayPal balance, linked bank account, or credit/debit cards stored in your PayPal account
- Amazon Pay - A digital payment service that allows customers to pay for purchases from other businesses with the payment methods saved in their Amazon accounts.
All digital wallet transactions are processed through Shopify Payments with the same security standards as traditional card payments.
Payment Processing
Transaction Processing
· All payments are processed in real-time through Shopify Payments
· Your payment information is encrypted and transmitted securely using industry-standard SSL technology
· We do not store your complete credit card information on our servers
· Transaction authorization typically occurs within seconds of order submission
Currency and Pricing
· All prices are displayed in USD ($)
· Final order totals include applicable taxes, shipping charges, and any additional fees
· International customers may be subject to currency conversion fees imposed by their card issuer
Payment Security
· Our checkout process is PCI DSS compliant
· 3D Secure authentication is supported for enhanced fraud protection
· All transactions are monitored for suspicious activity and fraud prevention
Payment Terms and Conditions
Authorization and Charges
· By placing an order, you authorize us to charge your selected payment method for the total order amount
· Payment is processed immediately upon order confirmation for most payment methods
· For orders using specific payment methods, pre-authorization may occur with final charges processed at shipment
Billing Information
· Accurate billing information is required for all orders
· The billing address must match the address on file with your card issuer
· Orders with mismatched billing information may be delayed or cancelled for verification
Failed Payments
· Orders with failed payment authorization will not be processed
· You will be notified immediately of any payment failures
· Failed orders must be resubmitted with valid payment information
Refunds and Payment Reversals
Refund Processing
· Approved refunds are processed back to the original payment method within 10 calendar days
· Refunds appear on your statement within 3-5 business days after processing, depending on your card issuer
· Gift card purchases are refunded as store credit only
Chargeback Protection
· We participate in Shopify Protect for qualified transactions to help prevent fraudulent chargebacks
· Legitimate chargeback requests are processed according to card network guidelines
· We reserve the right to dispute chargebacks filed in bad faith
Digital Wallet Specific Terms
Shop Pay
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Speed through checkout: Once you save your email, shipping, and payment details, you can breeze through future checkouts with just a 6-digit code sent to your phone.
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Help the planet: Every time you use Shop Pay, we automatically offset the carbon emissions from your delivery at no extra cost to you.
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Track it all: Keep an eye on your order’s journey and get real-time updates directly in the Shop app, so you always know when your package will arrive.
Apple Pay
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Just a glance or a tap: No need to dig for your wallet. Confirm your payment instantly and securely using Face ID or Touch ID on your iPhone, iPad, or Mac.
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Private and secure: Apple doesn’t share your actual credit card numbers with merchants, adding an extra layer of privacy to every transaction.
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Simple setup: It works with the cards you’ve already added to your Apple Wallet, so there’s no new account to create or forms to fill out.
Google Pay
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Use what you’ve saved: If you have a card saved to your Google account, you can use it right here to check out without typing in your details again.
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Bank-grade security: Google protects your payment info with multiple layers of security and uses a virtual account number to keep your real card details hidden.
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Works everywhere: Whether you’re on your phone or using the Chrome browser on your laptop, completing your purchase takes just a few clicks.
PayPal
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Trusted worldwide: Shop with peace of mind using one of the most recognized and secure payment methods available online.
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We’ve got your back: With PayPal Buyer Protection on eligible purchases, you can shop worry-free knowing you have support if something goes wrong.
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Keep it private: You can pay using your bank account or card without ever revealing your financial details to the store. Just log in and you’re done.
Amazon Pay
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Skip the forms: You don’t need to type in your address or card details again. Just use the information already saved in your Amazon account.
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Shop with confidence: Your payment information stays safe with Amazon’s world-class security protection, so you never have to share your card number with us directly.
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Fast and familiar: Checkout takes just a few clicks using the login and payment methods you already use and trust on Amazon.
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No extra accounts: There’s no new app to download or new password to remember—if you have an Amazon account, you’re ready to go.
Privacy and Data Protection
Information Collection
· We collect only necessary payment information to process your order
· Payment data is handled in accordance with our Privacy Policy
· Your payment information is never shared with unauthorized third parties
Data Retention
· Payment information is retained only as long as necessary for transaction processing and legal compliance
· Stored payment methods in digital wallets are managed by the respective wallet providers
Customer Support
Payment Inquiries
· For payment-related questions, contact us at info@petcharged.com
· Include your order number and payment method used for faster assistance
· Response time for payment inquiries is typically within 24 hours
Dispute Resolution
· Payment disputes should be directed to our customer service team first
· We work to resolve all payment issues promptly and fairly
· Unresolved disputes may be escalated through your card issuer's dispute process
Policy Updates
Modifications
· This payment policy may be updated periodically to reflect changes in payment methods or regulations
· Material changes will be communicated to customers via email or website notification
· Continued use of our website after policy updates constitutes acceptance of the revised terms
Effective Date
· This payment policy is effective as of July 28, 2025
· All orders placed after this date are subject to these terms
· Previous orders remain subject to the payment terms in effect at the time of purchase
Compliance and Legal
Regulatory Compliance
· Our payment processing complies with all applicable federal and state regulations
· We maintain compliance with PCI DSS standards for payment card data security
· International transactions comply with relevant cross-border payment regulations
Terms Integration
· This payment policy supplements our Terms of Service and Return & Refund Policy
· In case of conflicts between policies, the most restrictive terms apply
· All policies together form the complete agreement for your use of our services
Contact Information
For payment policy questions or concerns:
· Email: info@petcharged.com
· Phone: +1 (307) 269-6640
· Business Hours: Monday-Friday, 9 AM - 2 PM MST
Last Updated: January 11, 2026
By making a purchase on Petcharged.com, you acknowledge that you have read, understood, and agree to be bound by this Payment Policy.