About Us
Our Story
The relationship between pets and their owners is something indescribable, which made Petcharged inspired; it started in 2024. The relationship between pets and their owners cannot be described; this is what motivated Petcharged. Therefore, I felt like making a business to honour and promote such relations after I had personally experienced the joy that this process brings to millions of people, friendships and love. Petcharged is not a mere pet accessory but a place for good pet owners who think of their cute, fluffy pets as family.
Our Mission
We aim to enhance the lives of pets and owners by designing and manufacturing modern, functional accessories at Petcharged. We are aware of the fact that at Bacal, our pets are not animals that have to be disposed of; they are members of the family! It is the reason why we have the subconscious thought that pet products must not only be useful, but also fashionable and long-lasting.
Our Business Model & Fulfillment
We are an e-commerce drop shipping company that collaborates with reputable manufacturers and fulfillment providers to provide you with excellent products for your pets. This business model will allow us to offer quality and diverse pet supplies at discount prices, which will save you time searching for specialty products that are difficult to find.
How Our Fulfillment Works
EST Suppliers exclusively engage with big suppliers in the US.
We provide all our products in their original packaging and with a full manufacturer's warranty. We leave products up to 5 working days. TheRetro will be required to agree with Express Deliveries.
Such an approach will enable us to offer competitive prices and maintain a high quality level.
We have a network of fulfillment that consists of:
USA-based: online and Fast Shipment of approximately 2-6 days to customers who require the item urgently.
Our Values
Quality You Can Trust: We are the authority on anything to do with babies and pets, and that is why we have developed a variety of cute accessories for our four-legged furry companions that will make you feel like walking on clouds!
To earn customer trust, Transparency: Our customers can count on us to be a hundred percent transparent in our business practices, shipping process, delivery time and fulfillment model.
Satisfaction Guarantee: We care about your satisfaction as it is our number one priority; we are sure that you will feel valued and heard as a customer.
Innovation: It is your entire product range, so that you can find fresh solutions to whatever the issue might be.
Our Product Specialization
We are in the business of high-quality pet accessories, such as:
USB Charging and interactive plush toys.
Adjustable leashes that have LED systems.
High and slow feeder bowls.
Safety collars and harnesses.
Playing with toys of cats and dogs.
We are not just making products that are beautiful and comfortable, but also offer ultimate comfort, safety, and entertainment to your pets.
Our Commitment to You
What We Guarantee:
Proper product description and representation.
Pricing that is transparent and does not contain any fees.
Reactive customer service to any questions.
Safe management of your personal data.
Fair return and refund policies (14-day window of returns)
Privacy & Data Protection
We will take care of your personal data and act in accordance with the relevant privacy regulations. We will only gather the information required to fulfill your orders and to provide customer service. To know more about the handling of your data, you may read our Privacy Policy.
Legal Compliance
Petcharged conducts business in accordance with:
Consumer protection laws
E-commerce regulations
Data privacy requirements
Product safety standards
Advertising standards
Our Global Network
Although Petcharged is incorporated in Wyoming, USA, our Operations Team operates 24/7 within the US to help our customers with any questions, comments, and Collaborations regardless of the zone differences. Having a national outlook on pet owners, we can observe who the customers are in every region, where the tastes/outcomes are varied.
Free Transportation Guarantee
Our vision is to offer superior pet products to all pet owners. To do that, we provide free delivery on all orders, and there is no minimum that one has to buy. But Petcharged has got you, since you will never have to pay shipping again, even when you just purchased one toy, or when you will have to fill the cart with the massive order of your favourite Petcharged accessory, it has come, since Petcharged has free shipping!
Order Processing
Processing Time: The processing time of each order is between 0 and 2 business days (Monday to Friday, no weekends or holidays)
Cutoff of Orders: Orders should be ordered before 2:00 PM Mountain Time (MT) to be processed the same day.
Shipping Coverage: We deliver only to customers in the United States.
Response Time: We will ensure that we respond to every customer query within 48 hours.
Customer Service Excellence
By just understanding that the more the customers are served, the better the process, we make our customers experience a great time at Petcharged. We are here to assist - either you have questions on our products, your order, or you would like to provide feedback on your experience.
Contact Information
You have questions or concerns about your order or our products: we are always ready to assist:
Email: info@petcharged.com
Phone: +1 (307) 269-6640
Business Hours: Monday through Friday - 9:00 AM -2:00 PM MST.
You may also contact us via our contact form on the web or associate with us on Facebook, LinkedIn and other social media platforms.
To have more assistance, please go to our:
Common questions page to ask about products and services.
Information handling, Data handling, Privacy Policy.
Service Terms and Conditions Terms of Service.
Our Promise to You
Hello Petcharged- fashionable and functional for your pet. Your feedback of any form is most welcome, and so are any ideas on the story that you would like us to consider to enable us serve you better. We also aim to be as open as we can when it comes to business model and remain loyal to your customer experience and quality of the product.