About Us

Our Story

The indescribable relationship between pets & their owners inspired Petcharged; it was initiated in 2024. The indescribable relationship between pets & their owners inspired Petcharged. So when I saw firsthand the happiness this process brings to millions of people, friendships and love, I wanted to create a business to honour and encourage those relationships. Petcharged is more than just a pet accessory; we are creating a world of good pet owners who believe in their sweet fluffy ones as part of the family.

Our Mission

At Petcharged, we strive to improve both pets and owners’ lives through modern designed functional accessories. At Bacal, we know our pets are not just animals to be discarded; they are part of the family! That is why it is our underlying belief that pet products should not only be functional, but stylish and durable as well.

Our Business Model & Fulfillment

We are a dropshipping e-commerce business that workspartners with trusted manufacturers and fulfillment centers to offer you the the best products for your pets. This business structure enables us to provide a variety of quality pet supplies at discount prices, saving you time searching for hard-to-find specialty items.

How Our Fulfillment Works:

EST Suppliers only deal with large suppliers in the US

All our products are supplied with their original packaging and carry a full manufacturer's warranty. Products leave us up to 5 working days. Express Deliveries will need prior agreement from TheRetro.

This method allows us to provide competitive prices while keeping the level of quality high.

Our fulfillment network includes:

USA-based: online and Fast Shipment around 2-6 days for customers who need the item immediately

Our Values

Quality You Can Trust: Experts in all things baby and pet, we’ve created a range of adorable accessories for our four-legged fur friends that will have you walking on clouds!

To build customer trust, Transparency: Customers can rely on us to be 100% transparent in our business operations, shipping procedure, as well as the delivery time and fulfillment model.

Satisfaction Guarantee: Your satisfaction is our top priority, we believe you will feel valued and heard as a customer.

Innovation: It is your complete line of products to help you discover new solutions, no matter what the problem may be.

Our Product Specialization

We specialize in premium pet accessories, including:

  • Interactive and USB charging plush toys

  • Retractable leashes with LED light systems

  • Elevated and slow feeder bowls

  • Safety collars and harnesses

  • Engaging toys for both cats and dogs

Our products are designed not only to look great but also to provide ultimate comfort, safety, and entertainment for your pets.

Our Commitment to You

What We Guarantee:

  • Accurate product descriptions and honest representation

  • Clear pricing with no hidden fees

  • Responsive customer service for all inquiries

  • Secure handling of your personal information

  • Fair return and refund policies (14-day return window)

Privacy & Data Protection

We are committed to protecting your personal information and complying with applicable privacy laws. We collect only the information necessary to process your orders and provide customer service. For detailed information about how we handle your data, please refer to our Privacy Policy.

Legal Compliance

Petcharged operates in full compliance with:

  • Consumer protection laws

  • E-commerce regulations

  • Data privacy requirements

  • Product safety standards

  • Advertising standards

Our Global Network


Even though Petcharged is registered in Wyoming, USA, our Operations Team works across the US to assist our customers 24/7 with any questions, comments, and Collaborations due to zone differences. With a nationwide view of pet owners, we can see who the shoppers are in all areas with a diverse array of tastes/results.

Cost-free Transport Guarantee:

Our mission is to provide excellent pet products to every pet owner. To achieve this, we offer free shipping on every order, with no minimum purchase required. But Petcharged has you covered because you never have to pay for shipping again, even if you only bought one toy, or needed to load the cart before a massive shipment of your favourite Petcharged accessory arrives, because Petcharged has free shipping!

Order Processing

  • Processing Time: All orders are processed within 0-2 business days (Monday to Friday, excluding weekends and holidays)

  • Order Cutoff: Orders must be placed by 2:00 PM Mountain Time (MT) for same-day processing

  • Shipping Coverage: We ship exclusively to customers within the United States

  • Response Time: We aim to respond to all customer inquiries within 48 hours

Customer Service Excellence


We create an excellent experience for our clients at Petcharged by simply knowing that the better the customer service, the better the process.  We are here to help – whether you have questions about our products, your order, or want to give us feedback about your experience

Contact Information

We're always here to help with any questions or concerns about your order or our products:

Email: info@petcharged.com
Phone: +13072696640
Address: 30 N GOULD ST STE R SHERIDAN WY 82801 UNITED STATES
Business Hours: Monday to Friday - 9:00 AM to 5:00 PM

You can also reach us through our contact form on the website or connect with us on Facebook and LinkedIn.

For additional support, please visit our:

  • Frequently Asked Questions page for common inquiries

  • Privacy Policy for information about data handling

  • Terms of Service for complete terms and conditions

Our Promise to You

Welcome to Petcharged- the perfect blend of fashion and function for your pet. Feedback of any sort is very welcome from you, the reader, as are any suggestions for story ideas that could help us do a better job of serving you. We also want to be as transparent as possible from a business model perspective and to stay true to your customer experience and quality of the product.

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