About Us

 

Our Story

Founded in 2024 by Abdullah Al Mamun Akhand, Petcharged was inspired by the incredible bond between pets and their families. Observing how pets bring joy, companionship, and unconditional love to millions of households, I wanted to create a business that celebrates and enhances these special relationships. Petcharged is more than just a pet accessories company – we're building a community of pet lovers who believe their furry family members deserve nothing but the best.

Our Mission

At Petcharged, our mission is to enhance the lives of pets and their owners through stylish and functional accessories. We understand that pets are more than just animals; they are beloved family members who deserve the best care and products available. That's why we're committed to offering a carefully curated selection of premium pet products that blend durability with chic design.

Our Business Model

We operate as a modern pet supply company that partners with trusted manufacturers and warehouse facilities to bring you the best selection of quality products. By working directly with established suppliers in both the United States and internationally, we can offer competitive pricing while maintaining high quality standards.

Our fulfillment network includes:

  • USA-based facilities: Fast delivery within 4-10 business days for customers who need items quickly

  • International partner warehouses: Competitive pricing with delivery in 11-23 business days for cost-conscious customers

This direct-to-consumer approach allows us to eliminate traditional retail markups and pass those savings on to our customers while ensuring reliable delivery and product quality.

Our Commitment to Quality

Every product in our catalog undergoes a thorough selection process before being offered to our customers. We personally review product specifications, materials, and customer feedback to ensure we're offering only the best for your pets. Our team maintains regular communication with our manufacturing partners to uphold quality standards and address any concerns immediately.

We specialize in premium pet accessories, including luxurious stainless steel collars and innovative 2-way dog leashes. Our products are designed not only to look great but also to provide ultimate comfort and safety during your walks together.

Our Values

Quality First: We believe every pet deserves the best, and we are committed to ensuring that our accessories meet the highest standards of quality.

Transparency: We maintain complete transparency about our business operations, shipping processes, and delivery expectations to build trust with our customers.

Customer Satisfaction: Your satisfaction is our top priority, and we want to make sure you feel heard and valued throughout your shopping experience.

Innovation: We continuously seek out innovative products that enhance the bond between pets and their families.

Our Global Network

While Petcharged is registered in Wyoming, USA, our operations team works internationally to provide responsive customer service across time zones. Our global perspective helps us better understand the diverse needs of pet owners and create a more inclusive shopping experience. We're proud of our international approach to business that combines American business standards with global operational expertise.

Free Shipping Promise

We're committed to making quality pet products accessible to everyone, which is why we offer free shipping on every order with no minimum purchase required. Whether you're ordering a single toy or stocking up on multiple accessories, you'll never pay shipping fees when shopping with Petcharged.

Our Fulfillment Process

We work with a network of trusted warehouse partners to ensure your orders are processed efficiently and shipped promptly. Our fulfillment system is designed to:

  • Process orders within 1-3 business days

  • Select the optimal shipping route for fastest delivery

  • Provide tracking information for every shipment

  • Maintain quality control throughout the entire process

Customer Service Excellence

At Petcharged, we understand that providing exceptional customer service is essential to creating a positive experience for our valued customers. We are here to support you every step of the way, whether you have questions about our products, need assistance with your order, or simply want to share your thoughts with us.

Our dedicated customer service team is committed to ensuring that your needs are met promptly and efficiently. We believe that open communication is key, and we encourage you to reach out to us with any inquiries or concerns you may have.

Contact Information

We're always here to help with any questions or concerns about your order or our products:

  • Email: info@petcharged.com

  • Phone: +13072696640

  • Address: 30 N GOULD ST STE R SHERIDAN WY 82801

  • Customer Service: We typically respond to all inquiries within 24 hours

You can also reach us through our contact form on the website or connect with us on social media.

Our Promise to You

Thank you for choosing Petcharged—where style meets functionality for your furry friends. We appreciate your feedback and suggestions, as they help us improve our services and offerings. If you have any thoughts to share, please feel free to reach out. We value your input and are always looking for ways to enhance your experience with us.

We look forward to serving you and your beloved pets, helping you create lasting memories together with our premium pet accessories.

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