Frequently Asked Questions
What types of pet accessories do you offer?
Petcharged offers a variety of interactive and functional pet accessories including USB charging interactive plush toys (like our Pet Gravity Shrimp Plush Toy), retractable leashes with LED light systems, and other engaging pet products. Our focus is on keeping your pets happy, healthy, and entertained with innovative designs.
Are your products safe for pets?
Yes, all our products are designed with pet safety in mind. Our retractable leashes feature reliable one-hand brake and lock safety systems, tough ABS plastic cases to prevent impact cracking. Our interactive toys use pet-safe materials.
How does the LED light system work?
The retractable leash features a front bright LED spot lamp that's visible within 5 meters in the dark, making night walks safer and more visible to passing cars. This helps ensure both you and your pet are seen during evening or early morning walks.
Do you offer free shipping?
Yes! We offer free shipping on every order, as prominently featured on our website. This applies to all orders regardless of size or value.
Do you have special deals or discounts?
Yes, we regularly offer exclusive discounts and have daily deals available. Sign up for our newsletter to stay updated on the latest deals and promotions.
How long will my order take to arrive?
For detailed information concerning our shipping times, please visit our shipping policy page. We process orders quickly and provide tracking information once your order ships.
Do you offer international shipping?
Currently, we do not offer international shipping. We only ship domestically at this time.
How can I track my order?
Once your order ships, you'll receive tracking information via email. You can use this to monitor your package's progress. If you have any issues with tracking, please contact our customer support team.
What happens after I add items to my cart?
Once you add items to your cart, you'll see a confirmation that 'Item added to your cart.' You can then proceed to checkout to complete your purchase with our secure payment system.
How do I maintain my retractable leash?
To maintain your retractable leash, keep the retraction mechanism clean and free from debris. The U-shaped tape inlet design helps prevent tangling. Store in a dry place and regularly check the nylon tape for wear. The durable construction is designed for years of reliable use, even in freezing temperatures.
How do I care for USB charging toys?
For USB charging toys, ensure the charging port stays clean and dry. Charge regularly using the provided USB cable. Keep toys clean according to the material specifications, and store in a safe place when not in use.
Are your products weather resistant?
Our retractable leashes are designed to provide smooth retraction and reliable use even in freezing temperatures. However, we recommend proper care and storage to maintain optimal performance in all weather conditions.
What activities are your leashes suitable for?
Our retractable leashes are perfect for outdoor activities, walking, and running. They provide flexibility for various exercise routines while maintaining safety and control. The LED light system makes them ideal for evening or early morning activities.
How can I contact customer support?
Customer support can be reached through our contact page on the website. We provide multiple channels for communication, including email and a contact form, to assist you with any inquiries or concerns.
What if I have questions about product suitability?
Our customer service team is happy to help you choose the right products for your specific pet's needs. Contact us with information about your pet's breed, size, and activity level, and we'll provide personalized recommendations.
What is Petcharged's mission?
Petcharged is dedicated to keeping pets happy through innovative, high-quality accessories. We focus on creating products that enhance the bond between pets and their owners while ensuring safety, durability, and entertainment value.
Why should I choose Petcharged?
Choose Petcharged for our commitment to innovation, quality, and pet safety. We offer unique features like USB charging capabilities, LED safety systems, and extensively tested durability. Plus, we provide free shipping on every order and focus on customer satisfaction.
How can I stay updated on new products?
Stay updated on new products, exclusive discounts, and special offers by subscribing to our newsletter. You can sign up on our website to receive the latest updates directly to your inbox.